Customer Care Specialist (m/f/d)

About tmax

Tmax is a specialist in the development and manufacture of thermal and acoustic insulation systems for all applications associated with high temperatures. Established in 1976, tmax is now one of the leading suppliers of technically sophisticated insulation solutions and has earned an excellent reputation based on outstanding application know-how in the development of high-performance, high-temperature insulation components. We call this: Smart. Temperature Solutions

Is hybrid work environment something you target? Does a 12.30 – 21.00 shift fit you?

The target of the position is order processing or/and customer invoicing, communicating with clients requesting payment, and arranging payment plans.

Job description

  • Order processing or/and customer invoicing, communicating with clients requesting payment, and arranging payment plans.
  • Identify and assess customers’ needs to achieve satisfaction (maintaining the order intake booking and handling daily PO requests and schedules).
  • Daily changes for the customers’ demand via the customer portal.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.

Requirements

  • Fluent in English – speaking and writing
  • Bachelor’s Degree in relevant field
  • Minimum 3 years’ experience in Sourcing/Purchasing in a manufacturing environment. Knowledge of IATF 16949 requirements.
  • Excellent communication and presentation skills
  • Industry knowledge in mechanical, engine, or vehicle engineering – is a plus
  • Ability to multi-task, prioritize, and manage time effectively.
  • End-to-end knowledge of supply chain processes
  • Analytical and excellent negotiating skills
  • Microsoft Office (Word, Excel, PowerPoint, Project)
  • SAP experience is a plus

Domeniul de activitate

Customer Care

Nivelul carierei

Professional

Locație

tmax Sibiu srl, CTPark Cristian (Zona Industrială Vest Sibiu), 557085, Romania

Persoana de contact

Aplică acum